Last update: 3 June 2018
Collection of Information
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you participate in any interactive features of our services, fill out a form, request customer support, provide any contact or identifying information or otherwise communicate with us. The data we collect can include timestamp, application identifier, application version, application distribution channel, iOS ad identifier (IDFA), the session start / stop time, the location of the language, the time zone and the network state (WiFi and so on), etc.
VPNOne protect your personal information.
Except for the limited exceptions below, we do not collect any information transmitted through our network. More specifically, we do not collect any information regarding the websites you visit or the IP addresses assigned to you when you access the VPNOne Private Network, and with respect to our VPN service, we do not collect any data stored on or transmitted from your device, including any data that applications on your device may transmit through our network.
In order to provide an access to the Service we automatically collect certain non-Personal Information from Users.
VPNOne assigns a unique identifier to each User of the Service, but VPNOne does not tie these unique identifiers to the Personal Information of Users. Additionally, any browsing information or other similar information relating to your online activities transmitted by you to our servers when using VPNOne is cleared after your VPN “session” is closed.
When you use the Service, VPNOne will check your account information (which includes Personal Information) to determine the level of service you have signed up for before establishing your VPN connection. Your account information is not associated with your online activities when using VPNOne.
Use of Information
We use information about you for various purposes, including to:
Provide, maintain and improve our services. We will collect the statistic about users’ behavior and location. By learning and analyzing the statistic, we will improve the service and product to be better;
Provide services you request, process transactions and to send you related information;
Respond to your comments, questions and requests and provide customer service. When there is a debug about the product version, we will use E-mail to contact with you, and collect the specific information such as unique device ID, device type, browser type, and operating system type. Those are helpful to speed up solving problems and improve product experience;
Monitor and analyze trends, usage and activities in connection with our services;
Personalize and improve our services.
By accessing and using our services, you consent to the processing and transfer of your information in and to the United States and other countries.
When you become a Premium user of the Service, your personal information, E-mail address and IP location address included, will be collected to set a separate Premium account and verify Premium identification.
Please note that access to your personal information is in accordance with VPNOne's retention and access policy.
Third Party Analytics
We are proud to offer a free, advertising-supported, version of VPNOne. On the free version of VPNOne, you may see some generic ads that our ad partners place in front of certain apps or websites. Keep in mind that we do not target these ads based on your personal information.
VPNOne does not share your IP address, browsing history, or any other information you choose VPNOne to provide, with advertisers.
For more information, please visit:
Advertisers may also place cookies in your browser that may allow them to collect certain information about your browsing history. To find out more about how to exercise choices with respect to certain third party cookies, including opting out of receiving such cookies, visit the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioral Advertising at www.aboutads.info, or the Network Advertising Initiative at www.networkadvertising.org. If you use VPNOne Premium, the Premium subscription based version of our product, we will not serve any ads and thus no information will be collected by our third party ad partners on the VPNOne Premium product.
Legal basis for data processing
The rights of VPNOne's user
Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your Personal Data, and to request access to, rectification, erasure and portability of your own Personal Data. Where the use of your information is based on consent, you can withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Requests should be submitted by contacting us through [email protected] If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected. You may lodge a complaint with a supervisory authority if you consider that our processing of your Personal Data infringes applicable law. We retain your Personal Data as long as needed to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws.